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Rescheduling & Cancellation Policy 

Appointment Adjustment Request

&

Communcation

Please contact me directly for any questions or concerns regarding your appointment or service. If something comes up within 24hrs of your appointment, text or call me. Otherwise text or email are the best forms of communication.

Contacting New Image Hair Studio takes 2-3 days before I receive messages and causes huge delays in communication which can be detrimental to ALL parties.

Rebooking & Canceling

I understand the need to cancel or reschedule comes up sometimes. When last minute appointment changes occur, it creates a hole within the business day that can't always be filled last minute. Rebooking fees create trust & respect within our working relationship.

72hrs or less = 20% Rebooking Fee

48hrs or less = 50% Rebooking Fee

24hrs or less = 100% Rebooking Fee

 

Rebooking Fee = Invoice emailed, to be payed in full before new appointment offered

Do you need to make an adjustment to your existing appointment?

Please fill out this Appointment Adjustment Form
and I'll get back to you (if necessary) within 48hrs.

What days are you available?
Thank you for letting me know about your appointment change! I will contact you within 48hrs if necessary!

Service Hours

Tuesdays ~ 12noon-6:30pm

Wednesdays ~ 10am-4:30pm

Alternate Thursdays, Fridays and Saturdays ~ 10am-4:30pm

​

Office Hours

Mondays ~ 8am-10am

Tuesdays ~ 8am-12noon

Alternate Thursdays and Fridays

~ 8am-4pm

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Contact

Location

90 Sunnybrae Ctr, Arcata, CA 95521

(located inside New Image Hair Studio)

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© 2024 Jamie Kelley Hair 

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